Return & Refund Policy

My goal is to make you happy.

Customer returns are accepted in exchange for a full or partial refund for any product damaged in transit, and for any commissions that do not meet the client’s design specifications. Products may wear over time and on a case-by-case basis restoration efforts can be made by home call or mail, but products subject to normal wear are generally not eligible for return, exchange, or refund, or restoration. Care instructions are provided with every product to ensure the customer has the tools to keep their piece looking like new for many years.

Exchanges may be made for non-furniture items, but the customer is required to pay for return shipping.

Hours of care go into designing each piece to stand the test of time and hold up to normal wear, temperature and humidity fluctuations, normal stresses, and shipping stresses. Any other situations will be handled on a case-by-case basis.